Delivery Information

In order to comply with UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK.

ORDER TRACKING
Check the progress on your order by Clicking Here
Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.

RETURNS
Should you have a need to return goods, please e-mail sales@directchemist.com, or contact customer services by telephone who will be pleased to assist you by forwarding a Returns Form. Once the Returns Form has been completed it must be sent back to us by email. Our customer services team will provide you with a goods return authorisation code which you must provide with your return. Please ensure you have your order reference number ready when contacting us.

When returning goods (except when goods are faulty), the customer will carry the cost of returning goods.

To return products, please:

1. Complete and return the Returns Form (available by emailing sales@directchemist.com).

2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details.

3. Send it back to:
Direct Chemist
Unit 8, Spon Lane Industrial Estate
Spring Road
Smethwick
United Kingdom
B66 1PE

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.

To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

CANCELLATIONS
In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at sales@directchemist.com before returning an item to request an Returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. Please note that if the item has already been shipped from our warehouse a £6 handling charge will apply. Your statutory rights are not affected.

Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK.
Due to FDA regulations and US Customs we cannot guarantee supply of any medicines to the US or Canada.
Please read our terms & conditions.